Bright Eyes Family Vision would like to thank you. We realize there are many choices to make regarding your eye care and eyewear needs, and we are grateful you chose Bright Eyes Family Vision. Our aim is always to provide exceptional service which is why we decided to change our 2-year limited manufacturer’s warranty to a 1-year unconditional warranty. We believe this is the best way to demonstrate our confidence in the quality of your prescription investment. The following policy is intended to clarify our warranty such that there is a complete understanding between our practice and our patients.
The Advantage Frame & Lens Guarantee
We gladly unconditionally guarantee our frames and no-glare lenses – Yes, even when the dog chews on them.*
Our Advantage Guarantee is against breakage of any kind for any reason for a total of 12 months. We will repair or replace the frame or lenses with a copayment of $25.00.
*The Fine Print: Guarantee may vary according to insurance, union, or vision care plan. Your guarantee does not cover loss or theft. In the event you need to utilize your guarantee, you must return your old lenses and or frames.
Changes in vision prescription are not warranty items. You are financially responsible for new lenses in the event a vision prescription change has occurred. We will only provide warranty replacement lenses in the prescription from which the original purchase was made.
Frame manufacturers routinely discontinue frame styles. In such event that your frame must be replaced in accordance with our warranty policy, all attempts will be made to provide you with the same frame style. If the frame is discontinued, a frame of similar value will be provided.